Document number: 18022

 

This procedure is to have your password reset for Customer Connection, Vantive, and Workforce Scheduling through NorthStar.

To have your password reset:

1. Launch NorthStar. Log in if necessary.

2. On the left side of the screen, look for the section labeled Submit Tickets.

3. Click on Password Reset.

4. A Password Reset window will open.  Click the down arrow and select your application.  Keep in mind that one password is used for Customer Connection, Vantive, and Workforce Scheduling so the reset will affect all of these applications.

5. As soon as you choose an application and click the Reset Password button, a ticket will be created and will appear on your My Tickets view of  NorthStar. You will be notified when you password is reset.

6. Be sure to close your browser and reopen it before trying the new password.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2001 All rights reserved.
Created: pjb 09/23/1998
Revised: db 03/28/2001