Document number: 11622

 

 

To create and save your case queue:

1. Navigate to the Update Existing Cases page and select In from the Status drop down. You now have a dynamic list of case statuses to choose from.
   
   
2. Press the control key to select multiple O-defined statuses.
   
   
3. Enter your name in the Assigned To: field , or use the lookup button to select your name.
   
   
4. Click the Search button to find the open cases.

Each case is also a link. When you click the link, it opens the case for you to work on.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: amq 02/07/2003