For a list of documents referencing CTI, please click here.

For a list of documents referencing Customer1 SMS, please click here.

List of documents referencing Customer1 Call Center issues

11619 — Call Center Release FAQs

11636 — Call Center FAQs for Consultants

11643 — Web Administrator FAQ

360 Degree View

Component Descriptions

Definitions & Descriptions

Email and Attachments

How To Documents

Searching

Self-Service

Solutions

Miscellaneous Questions

Error Messages

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: amq 02/20/2003
Revised: jw 04/17/2003

360 Degree View

1. 11618 — Changing Company Name in 360 Degree View
   
   
2. 11616 — Changing View in 360 Degree Page
   
   
3. 11617 — Returning to the 360 Degree View from the Component
   
   
4. 11615 — "No Record for Company" Message on the 360 Degree Page

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Component Descriptions

1. 11586 — Main Functional Components
   
   
2. 11598 — Frequently Used Components
   
   
3. 11608 — Agreement Component
   
   
4. 11599 — Case Component Description
   
   
5. 11595 — Case Component (using)
   
   
6. 11602 — Company Component
   
   
7. 11607 — Customer Complaint and Executive Escalation Components
   
   
8. 11587 — Environment Component
   
   
9. 11605 — Installed Product Component
   
   
10. 11606 — Provider Group Component
    
    
11. 11604 — Reference Request Component
    
    
12. 11601 — Representative Component
    
    
13. 11603 — Site Component
    
    
14. 11600 — Solution Component
    
    
15. 11588 — Worker Component

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Definitions & Descriptions

1. 11597 — What is Customer1/Call Center?
   
   
2. 11584 — Ad Hoc Notifications
   
   
3. 11585 — Business Unit Communications
   
   
4. 11583 — Customer Data Model

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Email and Attachments

1. 11572 — Adding Customer Emails to Cases
   
   
2. 11577 — Is there email integration from a case
   
   
3. 11581 — Is a case automatically updated when a customer responds to an email?
   
   
4. 11574 — Sending Attachments with Email
   
   
5. 11638 — Email signature not appending

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1. 11626 — Adding a Note to Existing Case
   
   
2. 11627 — Adding a Related Case
   
   
3. 11629 — Associating Interested Parties to a Case
   
   
4. 11612 — Creating a Customer Complaint
   
   
5. 11628 — Creating a Lead from a Case
   
   
6. 11610 — Creating a New Site
   
   
7. 11631 — Creating a New Solution
   
   
8. 11622 — Creating and Saving your Case Queue
   
   
9. 11624 — Creating a Rep Using the Rep Component
   
   
10. 11609 — Editing a Representative Record
    
    
11. 11611 — Editing a Site Address
    
    
12. 11576 — Looking Up History on a Case Note
    
    
13. 11623 — Opening a Record to View an Existing Company
    
    
14. 11569 — Receiving a Call After System Time-Out
    
    
15. 11582 — Reopening a Closed Case
    
    
16. 11625 — Resolving a Case Using Solution Advisor
    
    
17. 11630 — Submitting a Lab Request
    
    
18. 11575 — Sending Internal Notes to Customers
    
    
19. 11620 — Setting preferences
    
    
20. 11621 — Sorting with Column Headings
    
    
21. 11592 — Updating an Existing Case
    
    
22. 11633 — Updating Your Provider Group

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1. 11590 — Add a New Case Search
   
   
2. 11591 — Create a New Case Search
   
   
3. 11593 — Saving a Search
   
   
4. 11613 — Searching for Solutions Using Self-Service
   
   
5. 11580 — Search for Case by Incident

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Self-Service

1. 11589 — Self-Service (Description)
   
   
2. 11566 — When Customers close a case through Self Service do they have to attach a solution?
   
   
3. 11571 — Can Customers See Attachments on Self-Service?
   
   
4. 11614 — Creating a Case from Self-Service
   
   
5. 11613 — Searching for Solutions Using Self-Service

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Solutions

1. 11564 — Approving Solutions
   
   
2. 11567 — Can the same Approver have access to more than one Product/Library for Solutions?
   
   
3. 11579 — Is searching for solutions case-sensitive?
   
   
4. 11625 — Resolve a Case Using Solution Advisor
   
   
5. 11613 — Searching for Solutions Using Self-Service
   
   
6. 11596 — Using Solutions to Close and Resolve Cases
   
   
7. 11566 — When Customers close a case through Self Service do they have to attach a solution?

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Miscellaneous Questions

1. 11565 — Can GSC Create a New Rep?
   
   
2. 11568 — Can the worklist show the priorities of cases?
   
   
3. 11573 — How do I handle multiple sites with multiple products?
   
   
4. 11578 — Is there a spellchecker in Customer1?
   
   
5. 11570 — Why is there a System Time-Out?
   
   
6. 11647 — Signon screen displayed after clicking on ODS Crystal/Query link
   

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Error Messages

1. 21100 — Error: bea.jolt.ServiceException: TPENOENT - no entry found

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