To create a customer complaint, go to Customer Complaint and Executive Escalation. Then do a search for the cutomer complaint or escalation, as follows:
- Check that the business unit is correct.
- Enter the name of representative who is reporting the complaint, and then click the
Search button.
- If no value is found, click the
Add a New Value tab.
- Click the
Add button.
Next, to create the customer complaint:
- In the
Customer Information section, enter
Company and
Representative.
- In the
General Information section, enter the
Type - Complaint,
Assigned To,
Provider Group,
Status,
Reported Date, and
Summary and Details.
- In the
Complaint Information section, select
Complaint Type (response time, solution effectiveness, analyst response),
Complaint Source (Case Escalation, Direct Customer Contact, Email, Phone, Self-Service, Survey), and
Related Employee.
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003
All rights reserved.
Created: amq 01/31/2003
Revised: amq 02/12/2004
