Document number: 11592

 

 

To update an existing case:

1. From the Support menu, select Update Support Case.
   
   
2. Complete as many of the fields as you can to narrow the search. Make sure the Business Unit is correct. If you know the case number or the representative associated with the case, you can narrow your search accordingly.
   
   
3. Click the Search button.
   
   
4. Results are listed as links. When you find the existing Case in the search results, click the Case ID link to access the Case.
   
   
5. Update the case.
   
   
6. Save the updated case.
   

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: amq 01/31/2003