C1 CC Is searching for solutions case-sensitive?

Document number: 11579

 

Is searching for solutions case-sensitive?

If you are searching for a solution using Solution Advisor on a case, yes it is. There is an "Ignore Capitalization" checkbox. If you are searching for a solution in the Solution Component, then yes, the search is case-sensitive.


 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: amq 02/14/2003