C1 CC Adding Customer Emails to Cases
Are emails received from customers automatically added to our cases?
No, but you do not have to do this manually. If you have an email, forward it to "C1Cases" with the case ID in the Subject (for example, Case 12333). It then automatically creates a note and does the detach/attach.
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003
All rights reserved.
Created: amq 02/14/2003
Revised: amq 05/09/2003