List of Documents Referencing Utility Software Issues

Software Information and Problems

AntiVirus software
Asset Insight
Backweb
Connected (TLM or DataProtector)
Norton Speed Disk
PKZIP

Errors

AntiVirus software errors
Connected (TLM or DataProtector) errors
Norton Speed Disk errors
WinInstall errors

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: amq 10/06/2000
Revised: kcw 10/25/2004

UTILITY SOFTWARE ERRORS

AntiVirus errors

1. 25067 — ERROR: Antivirus application installed ...no longer supported by this program

2. 25077 — ERROR: Scan Engine Error 0x20000046 or 0x20000058...

3. 25063 — ERROR: ...error loading the NAVINST extension DLL - ... Error 25002

4. 25055 — ERROR: LiveUpdate ...not properly configured...

5. 25080 — ERROR: SavRoam.exe - Application Error...

Connected (TLM or DataProtector) errors

1. 25059 — ERROR: Backup server is not responding... (ID: 107)

2. 15296 — ERROR: Data Limit Exceeded...

3. 15313 — ERROR: Failed rebuilding the backup agent database

4. 21053 — ERROR: The requested logon account is not active

5. 25079 — Connected - "Upgrade backup plan" gives "Page cannot be displayed"

6. 25081 — ERROR: Maximum number of accounts ... has been exceeded New!

Norton Speed Disk errors

1. 15318 — Warning! This version of Norton Speed Disk ... not ... tested with ... Service Pack

2. 25076 — ERROR: Speed Disk is designed to run with Windows 2000... service pack 3 or later...
   

WinInstall errors

1. 25010 — WinInstall ERROR: Error creating temporary directory to unload...

2. 25012 — WinInstall ERROR: Error creating temporary directory to unload...

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UTILITY SOFTWARE - By application

AntiVirus

Error messages related to AntiVirus

1. 15379 — Overview of Symantec AntiVirus

2. 15036 — How to launch AntiVirus software

3. 15380 — How to find out which version of AntiVirus is installed on your machine

4. 15039 — AntiVirus Live Updates

5. 15156 — How to tell what virus definitions you have

6. 15038 — AntiVirus - PeopleScan

7. 15262 — What's new in Symantec AntiVirus version 8.1.1

8. 15263 — How to install AntiVirus software

9. 15264 — How to run a manual virus scan in AntiVirus

10. 95002 — Symantec AntiVirus 8.1.1 exceptions

11. 69063 — Reporting a virus or virus hoax

12. 15265 — Uninstall password for AntiVirus

13. 15278 — Norton AntiVirus icon no longer appears in system tray

14. 16136 — Notification about document posted or e-mail message sent in Lotus Notes containing a virus

15. 15037 — How to use Norton AntiVirus to check zipped files

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Asset Insight

1. 15381 — Asset Insight - No longer in use
   

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BackWeb

1. 11353 — BackWeb

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Connected (TLM or DataProtector)

Error messages related to Connected software

General documents

1. 15326 — Connected software overview

2. 15383 — How to tell what version of Connected software you are running

3. 11223 — How to launch Connected software

4. 11227 — Information on the Connected software Home tab

5. 11227 — How to find a Connected software account number

6. 15222 — How to get your Connected software account number and encryption key

7. 11228 — How view and export your Connected software log

8. 11231 — How to add/change a Connected software password

9. 15297 — Connected TLM (Connected Backup) version 6.2 FAQs

10. 15313 — How to uninstall and reinstall Connected TLM (Connected Backup) and reestablish your account

11. 15389 — How to request Connected Backup software New!!

Backups

12. 11224 — How to manually select or deselect files in Connected software

13. 11225 — How to start a manual backup in your Connected software

14. 11226 — How to schedule automatic backups or check the current schedule

15. 11227 — How to find the date/time of the last backup

16. 11227 — How to determine when the next automated backup is scheduled

17. 11228 — How to get information on past backups and retrievals

18. 11229 — How to determine which files need backup

19. 11262 — Important files to back up in Connected software

20. 15220 — How to make sure your Lotus Notes archive is being backed up

21. 15221 — How to see which files are being backed up in Connected software

22. 15293 — Files backed by default in Connected software

23. 15260 — Resetting the default rules in Connected Backup

24. 25079 — Connected - "Upgrade backup plan" gives "Page cannot be displayed"

Retrieving/Restoring files

25. 11230 — Restoring an existing Connected software account

26. 11233 — How to retrieve files from Connected software

27. 11352 - Connected software Retention Policy

Connected Software Backup Quota

28. 15325 — How to verify that you are over the 750 MB quota

29. 15291 — 750 MB quota in Connected software

30. 15296 — How to stay under the 750 MB Connected software quota

31. 15299 — How to request an exception from the 750 MB Connected software quota

32. 21053 — Account deactivated - The requested logon account is not active

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Norton Speed Disk

1. 10031 — How to defragment your drive

2. 15007 — Slow performance while Norton Speed Disk runs

3. 15010 — Disk optimization programs PeopleSoft uses

4. 15318 — Warning! This version of Norton Speed Disk ... not ... tested with ... Service Pack

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PKZIP

1. 15095 — How to zip files using PKZIP

2. 15096 — How to unzip files using PKZIP

3. 15097 — How to create a self-extracting zip file using PKZIP

4. 15200 — Description of PKZIP

5. 15201 — How to launch PKZIP

6. 15275 — Can't open ZIP files on the Web with PKZIP

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