Document number: 86032

 

Manager approval is required for all PeopleSoft issued cell phones requested for employees. When the request is submitted, the cell phone provider must be selected as well. PeopleSoft uses AT&T and Sprint as its cell phone providers.

To request a PeopleSoft issued cell phone:

1. Open NorthStar (http://northstar.peoplesoft.com).

2. Click the Log Service Ticket link in the Submit Tickets section in the left hand navigation panel.

3. Click the Communications radio button and click Next>.

4. Click the Telecommunications radio button and click Next>.

5. Please specify the type of your request: Click the down arrow and select Cell Phone.

6. What type of help do you need?: Click the down arrow and select New.

7. Subject: Type " New cell phone request ."

8. Description: Enter other information as desired.

9. Click Next>.

10. Service Provider: Click the down arrow and select either AT&T or Sprint.
    Area Code Preference: Enter the 3 digit area code that the phone number should be created in.
    Shipping Address, City, State, Zip: Enter the address the phone should be shipped to, the city and state it is located in and the zip code in the appropriate fields.
    Note: All phones are shipped express delivery and require a signature at delivery so the address listed should have someone available to sign during the day.

11. Click Finish.

The request has been submitted. Your manager will receive notification of your request and will have seven business days to approve the request.

• Manager declines or more than 7 business days have passed: The request for the cell phone will automatically be canceled.
• Manager approves request:
  • AT&T: You will receive an e-mail message with a link to the PeopleSoft AT&T order form. A User ID and password will be provided in the message. Complete the form and submit it. Be sure to note the confirmation you receive on the last web page.
  • Sprint: You will receive an e-mail message with a link to the PeopleSoft Sprint order form. Complete the form and submit it. Be sure to note your confirmation number.

After the provider has received the online request or completed e-mail form, the request will be processed and the phone shipped within three business days.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: dcb 05/09/2003
Revised: alm 01/22/2004
Reviewed: 09/23/2004