Document number: 86030

 

If your name is spelled incorrectly on the telephone display or if it has changed due to marriage or another event, a NorthStar request should be submitted so that the display can be changed.

To submit the NorthStar request:

1. Open NorthStar (http://northstar.peoplesoft.com).

2. Click the Log Service Ticket link in the Submit Tickets section in the left hand navigation panel.

3. Click the Communications radio button and click Next>.

4. Click the Telecommunications radio button and click Next>.

5. Please specify the type of your request: Click the down arrow and select Phone.

6. What type of help do you need?: Click the down arrow and select I have an issue.

7. Subject: Type " Name change for telephone display ."

8. Description: Type " Please change my name to newname. It currently is displayed as oldname."

9. Click Next>.

10. Location: Click the down arrow and select the location that the IP phone is located.
    Building: Click the down arrow and select the appropriate building.
    Room #: Enter the office number.
    Floor: Enter the floor where the office is located.
    Jack #: Enter the jack number that the IP phone is plugged into.
    
    
11. Click the Finish button.

The NorthStar ticket will be logged and the name will be changed for the telephone display.

For additional information, see the Eureka! name change document — How to request a name change for various applications at PeopleSoft.

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: dcb 05/05/2003