Document number: 83011

 

To return or cancel a corporate cellular phone, submit a NorthStar ticket (under Communications/Telecom).

1. Under Type of request select Cell Phone.
   
   
2. Under Type of help select Return.
   
   
3. In the Subject field, enter the reason for return/cancellation, and use the Description field for a more detailed explanation if necessary. If you are a manager creating ticket for a terminating employee, provide the employee name and ID in the description field. Then click Next.
   
   
4. Enter the cell phone number, vendor name, ESN number (located on the back of the phone under the battery—contact Global Telecom if you are unsure of which number to use), shipping method, and date sent., and click Finish.
   
   
5. Pad the equipment and place it in a box with a copy of the Northstar return ticket and send it by interoffice mail or express delivery to Global Telecom at 4433 PeopleSoft Parkway, Pleasanton, CA 94588. You can also send the phone via interoffice mail to your local Field Operations group.
   

The service will be canceled after the ticket is processed by Global Telecom.

For more information about submitting a NorthStar ticket, see document 70001 — How to create a ticket in NorthStar.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2001 All rights reserved.
Created: alm 04/03/2000
Revised: amq 12/18/2001
Reviewed: 09/23/2004