Document number: 82012

 

You can have your voice mail outcall to your pager and notify you when you have a new message. To take advantage of this feature, your pager must have an area code of 209, 408, 415, 510, 916 or 925 or a toll-free number beginning with 800, 866 or 877. Pagers outside these area codes are not eligible for the outcalling feature.

Note: If the area code of your pager is different from the area code of your voice mail number, the call to the pager must be a local call.

Enabling this feature is a two-step process: First, you enable the pager. Then, you set up the forwarding schedule.

Setting up your pager

Setting up the forwarding schedule

 

 

 

 

 

---

To set up your pager:

1. Open NorthStar (http://northstar.peoplesoft.com).

2. Click the Log Service Ticket link in the Submit Tickets section in the left hand navigation panel.

3. Click the Communications radio button and click Next>.

4. Click the Telecommunications radio button and click Next>.

5. Please specify the type of your request: Click the down arrow and select Pager.

6. What type of help do you need?: Click the down arrow and select Other issue.

7. Subject: Type " Enable outcalling to pager."

8. Description: Type " Enable outcalling to pager."

9. Click Next>.

10. There are only two items on the next screen that must be completed and are mandatory:

    • Pager Type: Click the down arrow and select either Alphanumeric or Numeric depending on the type of pager it is.
    • Pager Number: Enter the complete phone number for the pager including area code.
      
11. Click Finish.

After you are notified that forwarding is enabled, you'll set up the forwarding schedule.

Click here to return to the beginning of this document.

 

 

 

---

After you are notified that the feature is enabled, set up the forwarding schedule.

To set up the forwarding schedule:

1. Access your voice mail and press 9 to change the Mailbox Options (instead of 3 to listen to messages).

2. Press 4 to select Outcalling Schedules.

3. Press 1 to create or modify the outcalling schedule.

4. Press the appropriate number on the keypad associated with the outcalling schedule that you are creating.

5. When prompted for the outcalling destination, press 1 to select pager.

6. Enter your pager number in one of the following formats: 

• Pager number is a local DID (has the same area code as the PS office where your Phone Mail system resides):
  Enter the pager number as 8-XXX-XXXX.
• Pager number is a long distance (has a different area code from the PS office where your Phone Mail system resides) or is a toll-free (800, 888, 877) number:
  Enter the pager number as 8-1-XXX-XXX-XXXX.
  
7. Press the appropriate numbers on the keypad indicating which days you want the schedule to be active:
   
• Specific week days: Press 1 for Monday, 2 for Tuesday, etc. through 7 for Sunday.
• Monday through Friday: Press 8 to schedule Monday through Friday. 
• Entire week (7 days): Press the 1 through 7 keys followed by the # key.
  
  
8. Enter the schedule start time.  For example, to have voice maill outcall to your pager beginning at 8:00, press 8 , 0, 0, #.
   
9. Press 1 for an AM schedule start time or 2 for a PM schedule start time followed by the # key.
   
10. Enter the schedule stop time.  For example, to have Phone Mail stop outcalling to your pager at 10:00, press the 1, 0, 0, 0, #.
11. Press 1 for an AM schedule stop time or 2 for a PM schedule stop time followed by the # key.
    
12. Message type:
• Call pager for all messages: Press 1#.
• Call pager for urgent messages only: Press 2#.
  
  
13. Time Frequency:
    • Call pager immediately: Press 0#.
    • Call pager 1 hour after the message is left: Press 1#.
    • Call pager 2 hours after the message is left: Press 2# and so on to enter the time delay between when the message was left on phone mail and when the pager is called.

You have created the outcalling schedule. Now, you activate it.

To activate phone mail outcalling to the pager:

1. Return to the voice mail home state and press 9 to change the Mailbox Options.

2. Press 4 to select Outcalling Schedules.

3. Press 4 to turn the outcalling schedule ON or OFF.

4. Press the number on the keypad associated with the schedule number that should be activated (1, 2, or 3) and then press #.

5. Press 1# to turn the schedule ON.

 

Click here to return to the beginning of this document.

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: dge 04/20/1997
Reviewed: 09/24/2004