Document number: 55032

 

If you receive the error message: There is no dialtone. Make sure your modem is connected to the phone line properly or Error 680: There is no dialtone. while trying to RAS in, confirm that you have a properly connected modem before proceeding with further troubleshooting.

Confirm each of the following:

• Are you using the modem port built into your laptop computer?

  • There is a special port for the phone line built into your machine; do not use your network cable to RAS in.

• Are you using the phone wire that came with your laptop computer to connect your computer to the phone jack?
  • The phone wire looks exactly like the phone wire you use to connect your telephone to the wall phone jack.
  • Check that your phone line is not frayed, does not have exposed wires, and is otherwise in good condition.

  • Check that the connectors on the phone line are also in good condition.

• Have you plugged in the phone wire to a wall jack?

  • You cannot plug your machine into a phone - it must be directly connected to the wall jack.

• Do you have voicemail on this phone line? If so, the "stutter tone" or beeping sound you get on your phone line when you have voicemail may be preventing the computer from obtaining the proper dial tone. Clear all your messages from the voicemail so that the tone no longer "stutters".

• Are you sure that the phone line you are plugged into is an analog phone line, rather than a digital phone line?
  • Use your modem tester to test the line. To learn more about your modem tester, see Eureka! document 55030 — How to use your modem and modem tester properly.

  • If you don't have a modem tester, open a NorthStar ticket; see Eureka! document 75081 — How to get a modem tester.

• If you are a Pleasanton employee with a new black Siemens phone with a built-in analog line ( not all new phones, only certain phones), make sure the power adapter for the analog line is plugged into a power outlet.

For further trouble-shooting steps, see Eureka! document 39032 — How to troubleshoot modem problems.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 1997, 1999, 2002 All rights reserved.
Created: kcw 12/24/1997
Revised: kcw 08/28/2002
Reviewed: 09/13/2004