TSO Remote Access Support

TSO Remote Access Support

Document number: 54125

In an ongoing effort to provide you up-to-date, comprehensive information about network connectivity to the PeopleSoft network, this document outlines the available connectivity options to you as they exist today, and the description of how you can obtain support for each available type of connection to the PeopleSoft network.

Also, please see the Corporate Remote Access Policy on Planet PeopleSoft (you may need to log into Planet first to see this link).

Each of the available connectivity options are listed below, and each option discusses support information to ensure that you receive the quickest response to your issues and requests for information.

Network, RAS and iPass
Virtual Private Networking (VPN)

Network, RAS and iPass

All network office connections, RAS and iPass connectivity is fully supported internally by Technical Support Operations (TSO).

RAS connectivity is directly available within the country of all major PeopleSoft offices. For calls from outside of these countries, a toll is charged to your phone card or local number.

iPass connectivity is a third-party application that lets you dial-up to an internet connection through a network of worldwide internet service providers (ISPs). iPass, used with the Cisco VPN client, lets you connect to the PeopleSoft network from over 45 different different countries anywhere in the world, without using RAS to directly to connect into a RAS dial-up server.

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Virtual Private Networking (VPN)

Virtual Private Networking provides you with the ability to use a personal, non-PeopleSoft internet connection to securely connect to the PeopleSoft network. VPN is intended for users who have a need for a faster connection to the PeopleSoft network than is available using RAS.

You must have a standard supported version of the VPN client software on your machine. As of September 30, 2004, Cisco VPN Client version 4.0.4(D) is the standard supported version of VPN client software. If you are on an earlier version, please update your software as soon as possible. See Eureka! document 54102 — Upgrade or install Cisco VPN Client software. To find out what version of the Cisco VPN software you are running, see Eureka! document 55175 — How to tell what version of Cisco VPN software you are using.

You are responsible for ensuring your Internet connection can connect to the PeopleSoft network. Please follow these guidelines:

Using PPPoE (Point to Point Protocol Over Ethernet) client software is not recommended. (Consult your ISP or local computer retailer for alternatives. The PPPoE software may affect your machine's configuration or cause issues when connecting PeopleSoft's network.)
You cannot use an IP address that falls into any of the following IP address ranges:
- An IP address of 10.x.x.x (private Internet address)
- An IP address of 169.254.x.x (unable to obtain DHCP address)
- An IP address on 172.16.x.x - 172.31.x.x (inclusive, private Internet address)
- An IP address of 192.168.x.x (private Internet address)

Virtual Private Networking, or VPN, is supported by PeopleSoft in the following areas:

Issuing and maintaining the SecurID authentication tokens
Token-related support requests (PIN reset requests, resynchronization, and related requests)
Installing and configuration of the the VPN connectivity software in the Software Library
Configuration support of your machine to PeopleSoft networking standards. (This does not include changes to your network properties or setting)
Ensuring the VPN servers are online and accepting VPN connections

PeopleSoft does not provide troubleshooting, support or assistance in the following areas:

Suggesting, recommending, or investigating connectivity options.
Suggesting or assisting with choosing an Internet Service Provider (or ISP).
Assistance with the selection, installation, or troubleshooting of your personal Internet connection. (This is supported by your ISP.)
Home networking support, configuration, or troubleshooting of personally owned hubs, routers, or other networking equipment. (This is supported by the person who setup your home network, with whatever assistance your ISP is able to provide.)
Configuring or troubleshooting your connection to the Internet (This is supported by your ISP.)
Troubleshooting any connection that is passing through a home network, personal or other firewall equipment or software.

Your Internet Service Provider is your first contact for any issue related to your connection to the Internet, or to request any troubleshooting assistance.

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