Document number: 54117

 

Symptom:

The message Error: VPN connection terminated... unable to establish secure gateway connection appears when you try to connect to the PeopleSoft network using VPN.

Cause:

This error typically is the result of one of the following circumstances:

• Your computer does not have a current connection to the internet. (It may be unplugged, the router or hub may be disconnected, or your service provider may be experiencing connection issues.)
• The PeopleSoft VPN server is unavailable.

Resolution:

The following troubleshooting steps address the error message you are receiving.

1. Verify your computer is plugged into an active network connection (either your broadband service provider or client network equipment).

2. Verify you can reach the internet (browse a public web site like http://www.yahoo.com or http://www.cnn.com, etc.).

3. Verify you can ping the PeopleSoft VPN servers. (See Eureka! document 55132 — How to ping the PeopleSoft VPN server for more information.)

4. If you can reach the internet and ping successfully, try accessing another PeopleSoft VPN server. (There are servers located in Amsterdam, Denver, Pleasanton, and Sydney.) See Eureka! document 55155 — How to choose a PeopleSoft VPN connection server for more information on selecting another server for your VPN connection.

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: pmg 09/28/2004
Reviewed: 09/28/2004