iPass - Legacy J.D. Edwards machines

iPass - Legacy J.D. Edwards machines

Document number: 52307

The information below applies to legacy J. D.Edwards machines. Information about iPass on legacy PeopleSoft machines is available here.

Remote Dial Access (RDA) is provided to the J. D. Edwards traveling and remote employee for connectivity to enterprise network resources. Because the legacy J.D. Edwards remote access strategy relies on the public Internet, RDA is comprised of two separate components; iPass Connect and Cisco 3000 VPN.

iPass Connect

In order to provide legacy J.D. Edwards’ employees a more flexible solution, iPass Corporate Access Service was purchased from iPass, Inc. The iPass Corporate Access Service is distributed with a client software application program or a “dialer.” Each number in the dialer can represent a different Internet Service Provider (ISP). Remote workers can avoid the complexity of maintaining their own dial-up configurations. With iPass, employees can easily access the corporate network from anywhere in the world, securely, for the price of a local phone call.

Cisco VPN

Once connected to the Internet, access to the legacy J.D. Edwards network resources is accomplished using VPN technology. The RDA VPN solution has two primary components. First, physical devices are located in Denver, Singapore, and Stokenchurch, which are accessible via the public Internet. Second, a client software application program is installed on the workstation to initiate a VPN session.

Remote Dial Access offers the following features:

Remote Dial Access availability in over 170 countries throughout the world.
800 number dial access for locations without a local access number.
Remote connectivity using ISDN and analog.
Secure remote access to the legacy J.D. Edwards network using VPN.

Click on a link below for more information:

How do I use iPass?
How do I install iPass?
iPass Frequently Asked Questions?
List of documents referencing iPass?

iPass Frequently Asked Questions

Question: What is Remote Dial Access?
Answer: Remote Dial Access (RDA) is a service provided to legacy J.D. Edwards' employees for remote connectivity to enterprise network resources. The solution is provided by IT Transport Services and managed by the Networking Planning and Design team. Because the legacy J.D. Edwards remote access strategy relies on the public Internet, RDA is comprised of two separate components: iPassConnect and Cisco 3000 VPN.

Question: What is iPassConnect?
Answer: iPassConnect is the client software used to dial into the Internet. The “dialer” is used to locate a local access number and initiates the dial session. In order to access corporate resources on the legacy J.D. Edwards network, a VPN session using the Cisco VPN 3000 client software must be initiated.

Question: Why would I use RDA?
Answer: RDA is provided to any employee who requires access to the legacy J.D. Edwards network when they are not in a physical location where a direct LAN connection exists. Examples are the telecommuter working from home, the sales executive who is on the road, or an office employee who would like to extend their workday by dialing from home in the evening.

Question: What systems and services can I access using RDA?
Answer: When connected to the legacy J.D. Edwards network using RDA, traveling and remote workers have access to all systems and services that are available while connected directly through a LAN connection in the office. However, it is important to understand that the connection speed will be significantly slower than when connected directly to the LAN. Although modems and dial lines are advertised as 56K, in reality the highest possible speed is about 50K. The performance of an analog dial up connection is dependent upon numerous factors. The quality of the lines throughout the dial network, the age/type of the equipment at the telephone company central office, and the modem configurations are examples of environmental conditions that degrade line quality.

Question: How long can I stay connected to the Internet using iPass Connect?
Answer: iPass Connect is configured with two pre-established timeout settings. The timeouts are designed to prevent inadvertent excessive usage and reduce the total cost of providing the service. First, the idle timeout is set for 30 minutes. If there is no line activity for 30 minutes, iPass Connect will display a “popup” prompt asking the operator if they would like to remain connected. If the popup dos not receive a response, iPass Connect will disconnect the session. Second, iPass Connect has a total session timeout value set for 12 hours. Currently, iPass Connect will display a popup warning. The user will be given five minutes to extend the dial session. If no response is detected, the user will be disconnected.

Question: Can I use RDA for personal use to access the Internet?
Answer: RDA is for business purposes only and should not be used for personal use. Connectivity and usage is monitored via detailed monthly access reports. legacy J.D. Edwards incurs a hourly charge for usage. Surfing non-business related web sites and usage by non legacy J.D. Edwards’s employees is prohibited.

Question: How do I get RDA set up?
Answer: RDA requires a unique iPass user ID, a modem in your PC, and the iPassConnect client software. An iPass account is provided as the part of the new employee setup. If you do not recall your password, contact Technical Supprt Services for assistance.

Question: Do I still need my SecurID token for Dial Access?
Answer: No. RDA does not use token authentication. With iPassConnect, a dialogue prompt will be presented requesting a standard user ID (initials and AB#) and the password specific to iPass. Once connected to the Internet, the Cisco VPN 3000 client will auto-start and display a dialogue prompt requesting your legacy J.D. Edwards credentials. To login to legacy J.D. Edwards, enter a valid network ID, NT password. However, SecurID is still used for other IT services such as WDS applications and will be required in the new PeopleSoft VPN.

Question: How do I know what number to dial?
Answer: iPassConnect contains a phone book which can be sorted by cost, country, state, city, area code, and access type (56K, ISDN, etc). To minimize charges to your BU, select the lower cost entries.

Question: What if I'm in an area with no local telephone access number?
Answer: In the United States, iPass has an 800 number which can be used when there is no local access available. If an 800 number isn't available, dial the closest number indicated in the iPassConnect dialer. Many countries have a toll-free or free phone access national number, which acts similar to an 800 number. These access points can be dialed from anywhere within the country. However, there are additional charges for toll-free numbers. In order to minimize the charges to your business unit, be sure you have searched for a local number before choosing to use a toll-free number.

Question: Is dial access free to legacy J.D. Edwards’ employees?
Answer: No, it is not free. An hourly surcharge is incurred when connected (prorated down to the minute). The dialer will display the hourly cost of the number you’re dialing. For example, if you dial and stay connected for 20 minutes, your business unit will be only charged for those 20 minutes.

Question: What is a VPN?
Answer: In the simplest terms, the goal of a VPN is to connect resources of one network to another network using the Internet.By using VPN technology, you can securely access the legacy J.D. Edwards network by creating a “tunnel” over the Internet. The VPN tunnel is created using a special protocol, which encrypts the data passing through it.

Question: How can I use VPN to access the legacy J.D. Edwards corporate network?
Answer: VPN is a technology that provides secure remote access connectivity to legacy J.D. Edwards via the public Internet. Combining VPN with either Remote Dial Access or Remote Broadband Access, traveling and remote workers can securely access their corporate resources.

Question: Why do I need the Cisco VPN client if I’m connected through iPass?
Answer: iPass only provides a connection to the Internet. In order to connect to legacy J.D. Edwards' network resources, you must establish a VPN session using the Cisco VPN 3000 client. This will ensure the security of your data and protect it from unauthorized access.

Question: How does VPN work?
Answer: First, the traveling or remote worker establishes a connection to the Internet. Next, they start the Cisco VPN client software and create a VPN session. The VPN software will prompt the employee to enter their NT authentication credentials. Once authenticated, the employee is connected as if sitting at their desk. The software that connects you to legacy J.D. Edwards establishes the tunnel to a physical “concentration” device. Our concentrators are located in Denver, Stokenchurch, and Singapore.

Question: How do I receive support for VPN problems?
Answer: Technical Supprt Services is trained to assist employees with the setup and configuration of the VPN software. If you are a broadband user and experience problems with your Internet circuit, contact the ISP’s Technical Support organization for assistance.

Question: Can I use VPN when traveling?
Answer: Yes, when on the road, Remote Dial Access is provided to traveling workers to access Internet Resources. Some hotels provide broadband Internet access in the rooms. In this case, the traveling worker would only use the VPN client. The hotel broadband Internet service would replace the iPass portion of the RDA solution. Our VPN has been tested to be effective in these situations.

Question: Can I use VPN from anywhere in the world?
Answer: VPN functionality is dependent on the origin of the VPN session. If you are using RDA, access is global. However, some ISPs prohibit tunneling protocol through their network and block the protocol. For example, AOL doesn’t allow tunneling protocols on their network.

Question: Is there a cost associated with the VPN connection itself?
Answer: No. Currently, there are no charges for VPN access.