Document number: 47005

 

If you receive the error There was an error writing to ... for the printer (HP LaserJet 4 Plus): There was a problem printing to the printer due to an unknown system error. Restart Windows, and then try printing again , remove all of your mapped printers and reinstall them. Then close all running applications and reboot.

Click the operating system you are running and follow the detailed steps.

WINDOWS NT 3.51
WINDOWS NT 4.0
WINDOWS 95

 

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WINDOWS NT 3.51

To delete your network printers:

1. In Program Manager, open the Main program group and double-click on Printer Manager.
   
   
2. Click on Printer from the menu bar and select Remove Printer.
   
   
3. Click on Yes to delete the network printer icons.

To add your network printers:

1. Double-click on the Print Manager icon in Program Manager.

2. Select Printer, then Connect to Printer... to open the Connect to Printer dialog box.

3. Scroll down the list of Shared Printers: to select the domain for the printer you want. When you find the appropriate domain, double-click on it to open the list of workstations and servers available.

4. Scroll down the list until you find a print server. (Print servers have the word print somewhere in their name and preceded by an abbreviation of their home office.) Select the print server to bring up a list in the Shared Printers: box of the available printers covered by this server.

5. Click on OK.

6. Close all running applications and reboot.

You should be able to print now.

 

Click here to go back to the beginning of this document.

 

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WINDOWS NT 4.0

To delete your network printers:

1. Click on Start and select Settings then Printers.
   
   
2. Highlight all of your mapped network printer icons and press the { Delete} key.
   
   
3. Click on Yes to delete the network printer icons.
   
   
4. Click on No to delete files used only for those printers.
   

To add your network printers:

1. Click on Start, then Settings, then Printers, then Add Printer.

2. In the Add Printer Wizard select Network printer server, then click on Next.

3. Type or select the printer from the list shown, and click on OK.

4. Select Yes or No to use this printer as the default and click on Next.

5. Click on Next then Finish.

6. Close all running applications and reboot.

 

Click here to go back to the beginning of this document.

 

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WINDOWS 95

To delete your network printers:

1. Click on Start and select Settings then Printers.
   
   
2. Highlight all of your mapped network printer icons and press the { Delete} key.
   
   
3. Click on Yes to delete the network printer icons.
   
   
4. Click on No to delete files used only for those printers.
   

To add your network printers:

1. Click on Start, then Settings, then Printers, then double-click the Add Printer icon.

2. In the Add Printer Wizard, select Network Printer then click on Next.

3. Type or select the printer from the list shown.

4. Select Yes or No to print from DOS and click on Next.

5. Select the Manufacturers: and Models: of printer and click on Next.

6. Select Yes or No to use this printer as the default and click on Next.

7. Select Yes or No to test and click on Finish

8. Close all running applications and reboot.

You should be able to print now.

 

Click here to go back to the beginning of this document.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 1998 All rights reserved.
Created: jem 08/18/1998
Revised: jem 09/03/1998