Document number: 45001

 

If you are receiving the error message StartPrintJob 536: Unable to connect: incorrect log on parameters while trying to print a NorthStar Service Ticket using the Print Service Ticket button or by clicking on the Utility menu and then Print Service Ticket, you need to change your SQL Client Configuration. NorthStar uses the 32 bit SQL client configuration. This resolution applies to machines with SQL version 6.0 or lower.

You can use the Print choice on the File menu, but the format will not be as clean as using the Print Service Ticket feature.

To change your SQL Client Configuration for Microsoft SQL 6.0:

1. Click on the Start, and then on Programs. Choose the Microsoft SQL 6.0 folder.

2. Choose SQL Client Config.

   • If you have more than one SQL Client Config to choose from, choose the one that does not say "16 bit" after its title.

3. A small screen with three tabs at the top should appear. Click on the Net Library tab.

4. Under Default Network, click on the drop down menu and choose Named Pipes.

   • Note: If you have other applications that use the 32 bit client configuration, you may need to change the setting back before using those other applications, or an error may occur.

5. Click on the Done button.

You should be able to print NorthStar service tickets properly, using the Print Service Ticket feature.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 1997, 2001 All rights reserved.
Created: kcw 09/04/1997
Revised: kcw 06/11/2001