Document number: 40003

 

The 13.3 message that is appearing on your printer indicates that there is paper jammed in the duplex section of the printer. You will need to remove the paper jam and reset the printer.

Open the printer's top cover.

Open the duplex access door on the outside left section of the printer.

If there is paper present, remove the paper carefully.

After the paper has been removed from the assembly, close the printer cover.

Check the paper path by removing the paper tray and checking for loose paper.

The status screen should now show 00 READY. If there is still a 13.3 error message, check the rest of the paper path.

The printer should now print properly. If the printer is still jammed, refer to the Operator's Manual for the printer. F or information about repairing frequent paper jams , see Eureka! document 75058 — How to contact 4HELP (formerly, Facilities Service Desk) .

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 1998 All rights reserved.
Created: tll 06/04/1996