Document number: 39086

 

If your pointer or cursor moves slowly across the machine when you aren't touching it that is usually normal.  It is a self-calibration process and will stop on its own when the calibration is complete. Allow the recalibration process (usually 5 to 10 seconds) to run until the movement stops.

Allowing your finger to rest on the "eraser head" may cause the mouse to begin the recalibration process. Then the cursor will drift when the stick is finally released. The circuit will rezero and the cursor will stop in a few seconds. provided it is left alone; if the you keep trying to hold the cursor still, it can go on indefinitely.

If you apply a very steady force (usually a very low force, as in slowly scanning down a list) for a long enough time you may fool the hardware into rezeroing improperly. The cursor stops, and when released moves in the opposite direction for a few seconds. Again, it recovers if left alone for the requisite three seconds.

If the cursor drifts persistently for as long as a minute or two, and then resists your efforts to reposition it then you may have a hardware issue requiring service. Reboot your machine. If the problem reoccurs you will need open a NorthStar ticket to make an appointment for service. Be sure to include your contact number. Describe the problem in detail, especially the steps you took to try to correct the problem. You will be contacted by the appropriate party. For more information on creating the NorthStar ticket, see Eureka! document 39068 — How to submit a computer or peripheral for repair.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: db 05/24/2004