Document number: 29070

 

404 - Not Found or Object Not Found
This error often appears as Not Found or Object Not Found, as shown in Figure A. This error is common and occurs when the host server can't find the specific HTML (Hypertext Markup Language) document you requested. A 404 error usually stems from a document name change or a document deletion. It can also occur when you've made a syntax error in the document name. Your best bet is to assume you made a mistake when you typed the URL. Backtrack by deleting the portion of the URL that follows the last slash. Then re-access the URL and look for it in the parent directory.

 

1. Can other people access the site? There is no point in troubleshooting your machine if it is the site itself that is the problem. First confirm that someone else can access the site. If other people are having the same problem it is a server issue and should be reported via NorthStar. Submit a NorthStar ticket providing the following information: The exact error message text, a description of what page was showing when the error occured (ideally including the URL) and the icon or link you clicked on (again ideally including the URL) of the page attempted to be loaded. You can also report missing or broken links on Planet sites directly. .

2. Make sure you are typing the site name correctly. Sometimes pasting the address into notepad can give you a fresh look at it and point out mistakes. Case often makes a difference when typing a URL. Common mistakes are: including an @ symbol, forgetting // or : after http, putting spaces in the address, misspelling the address, not including the www at the beginning of the address, using back slashes (\) instead of forward slashes (/), and not understanding that dot means period (.). The correct format for a web address is http://www.peoplesoft.com.
   

3. Exit I.E., shutdown, power-off, then reboot.

4. Clear your cache. For more information see document 16093 — How to clear the cache in Internet Explorer.

5. Check your cookies settings. For more information see document 18121 — How to change your cookies settings in Internet Explorer.

6. Delete cookies. For more information see document 19012 — How to find and delete cookies in Internet Explorer
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For more typical troubleshooting steps see Eureka! document 19011 — Internet Explorer Troubleshooting and FAQs.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: db 10/19/2003