Selectable bay lock key is unlocked. Please power off the machine and lock the selectable bay lock key.
The error message you are receiving
Selectable bay lock key is unlocked. please power off the machine and lock the selectable bay lock key then power on.
is most often caused by when the lock for the one of the drive bays (CD-ROM or removeable hard drive) is left unlocked.
Shutdown and power-off the machine.
Disconnect all cords.
The exact location of the lock differs depending upon your laptop model. If you need help you can look at screenshots or download a user manual from the Eureka! document on Your New Laptop.
While you have the machine off, check all of the slides and locks, be sure each removeable device is firmly seated.
If this did not correct the problem then you will need open a NorthStar ticket to make an appointment for service. Be sure to include your contact phone number. Describe the problem in detail, especially the steps you took to try to correct the problem. You will be contacted by the appropriate party. For more information on creating the NorthStar ticket, see Eureka! document 39068 — How to submit a computer or peripheral for repair.
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2000, 2003.
All rights reserved.
Created: db 02/03/1999
Revised: db 03/18/2003