Error: Parameter is incorrect

Error: Parameter is incorrect

Document number: 29037

When attempting to use or install a computer peripheral such as mouse, CD-ROM, floppy drive, etc you may get the error message Parameter is incorrect this problem may occur when there is a problem with the drivers or ports.

Disconnect all external devices such as Jaz Drive, external CD-ROM, Floppy Disk, Palm Cradle, mouse (laptop only), external keyboard (laptop only), external monitor (laptop only) etc. Then reset the machine. If that resolves the problem but the problem returns when the devices are reattached then try some general troubleshooting steps for the particular piece of hardware that seems to be causing the problem.

For a list of documents providing troubleshooting steps see the list of Troubleshooting documents. For example if the problem is with the CD-ROM you will want to select the CD-ROM troubleshooting document.

If the above steps did not correct the problem open a NorthStar ticket to make an appointment for service. Be sure to include your contact number. Describe the problem in detail, especially the steps you took to try to correct the problem. You will be contacted by the appropriate party. For more information on creating the NorthStar ticket, see Eureka! document 39068 — How to submit a computer or peripheral for repair.