Resume mode failure/system lockup error
If you get a Resume mode failure error or a system lockup upon shutdown, reset your machine. For more information on resetting the machine please see Eureka! document 39013 — How to reset your computer. Make sure your machine is not over heated. See Eureka! document 39060 — How to reduce computer failures. Also see document 69032 — Suspend and resume mode problems.
If, after resetting, you continue to experience this problem, you may need to disable Resume mode or Suspend. You will need open a NorthStar ticket to make an appointment for service. Be sure to include your contact number. Describe the problem in detail, especially the steps you took to try to correct the problem. You will be contacted by the appropriate party. For more information on creating the NorthStar ticket, see Eureka! document 39068 — How to submit a computer or peripheral for repair.
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2000, 2003
All rights reserved.
Created: dge 05/19/1997
Revised: db 03/05/2003