Error: Authenticate Failed
The TeamSite (Interwoven) error message " Error: Authenticate Failed" occurs in the following situations:
Your username/password combination does not match any accounts in the system.
You have selected an incorrect user role for your login.
Using your correct username, password, and role combination will resolve this error. Follow the steps below to verify that you are using the correct user name, password and role:
Verify that you are using your network login name for the username.
Make sure that you do not have your Caps Lock on. The password is case sensitive.
Ensure that you are using a user role that is defined for your user account.
If you have an existing account and you are still unable to log in, submit a NorthStar ticket or contact Technical Support Operations to request a password reset. For more information, see Eureka! document 70001 — How to create a service ticket in NorthStar.
If you do not have an existing user account, see Eureka! document 18225 — How to request a new user account for TeamSite (Interwoven).
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2001-2002
All rights reserved.
Created: jw 12/07/2001
Revised: jw 01/03/2002