Document number: 28205

 

 

If you encounter Internet Explorer error messages - Page Not Found (404), Security Problem (403), Server Not Responding, or Page Not Available - while using the Training Plan Builder, follow the steps below to resolve.

1. See Eureka! document 19011 — Internet Explorer Troubleshooting and FAQs for troubleshooting steps. If you are still receiving the error, continue to the next step.

2. Did the problem occur when you clicked one of the Buy the Book, Enroll, or Launch links in the learning plan?

• If yes, the issue is with the application you are trying to launch, not with the Training Plan Builder. Open a NorthStar service ticket or contact Technical Support Operations . Include the location and name of the link you clicked.

• If the issue is not with one of the Buy the Book, Enroll or Launch links, open a NorthStar service ticket or contact Technical Support Operations . Provide the following information:

  • Which School was selected

  • Which job family and job role were selected

  • What was the last page to display correctly (Core, Specialty Training, General Business Skills, etc.)

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: jw 07/29/2002
Reviewed: 08/15/2002