ERROR: Invalid username or password was specified
Symptom
The following error displays when a user attempts to log in to Customer Connection: Invalid username or password was specified.Resolution
To resolve this error, please check the following items:
Verify that you are using your network (Planet) username and password.
Check the spelling and case of your username and password. Both the username and password are case sensitive.
If you are still unable to log in, please create a Northstar ticket or contact Technical Support Operations .
If you are able to log in to Customer Connection but are unable to search or the login screen appears repeatedly, see Eureka! document 18153 — Unable to search or PeopleSoft8 login page appears repeatedly for troubleshooting information.
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003
All rights reserved.
Created: jw 04/01/2003
Revised: jw 04/08/2003