ERROR: Code: DM_SESSION_E_CHK_PASS_OS

ERROR: Code: DM_SESSION_E_CHK_PASS_OS_ERROR

Document number: 28108

Symptom:

The following error message displays when a user is unable to access Documentum: Code: DM_SESSION_E_CHK_PASS_OS_ERROR.

Cause:

This error usually occurs after the user has migrated to the PEOPLESOFT domain. This may be caused by one of the following:

Both of the user's domain accounts are still active.
The user's RAS access is not set up correctly.

Resolution:

Verify that you are entering your login and password correctly. The User Name is the same as your network ID (usually first initial and first seven letters of your last name). The Password is the same as your network password. Both the User Name and Password are case sensitive, and must be entered in lowercase letters.

If you are still unable to access Documentum, submit a NorthStar ticket. Include the following information:

Whether or not you had access to Documentum in the past
If you recently migrated to new domain
Any error messages you have received
The name of the Docbase you are trying to access

If you need further assistance, please contact Technical Support Operations.