ERROR: PS employee locator

ERROR: PS employee locator

Document number: 28062

A Vantive/PeopleSoft employee locator box may open when trying to create a new case in Vantive. This occurs when there are multiple PS employees with the same name. Sometimes the "duplicate" names are the same person with both an employee and a consultant record.

The locator box will also have the employee id number, which is the unique identifier. The Vantive login is carried over from the HR Preferred Name field, and if there are multiple employees with the same name, Vantive must require a verfication.

The only resolution to multiple employees having the same name would be for each employee to have a unique "HR Preferred Name". (ie. This could be accomplished by 1 of the employees adding a middle initial or location or department to their HR Preferred Name.)

If the "duplicate" is actually 2 records for the same person, one of the records needs to be inactivated. If the consultant record needs to be inactivated, open a NorthStar ticket. If the employee records needs to be inactivated, please have the manager submit a JCR in the HR system. For information on changing your HR Preferred name, please see document 17048 — How to view or update your personal information.