Document number: 27317

 

Symptom:
E-mail ERROR: Your Expense Report created on YYYY-MM-DD Contained Errors.

Channel EXPENSE_REPORT - PubID 59 (this number may vary)
PSMessage
Invalid value — press the prompt button or hyperlink for a list of valid values (15,11)
PSMessage
Error changing value. {EXPENSE_REPORT.SHEET_STATUS} (91,34)
PSMessage
Merchant is required for Expense Type - Line 13 (10502,45)
PSMessage
Error saving Component Interface. {EXPENSE_REPORT} (91,37)

Cause:
You have entered an expense report through Mobile Time and Expense but the merchant information did not submit correctly to the online system. This is most often caused by manually typing in your Preferred Merchant instead of using the dropdown list box provided.

Resolution:
To resolve the error:

1. Perform a status update to synchronize your mobile application with the online system. The failed report will show a status of "Error." For additional information, see Eureka! document 17312 — How to check status with Mobile Time and Expense.
   

2. Select F ile from the menu bar and select O pen from the drop down list.
   

3. Click the radio button next to the type of report you are trying to open. Then click the radio button next to A ll.
   

4. Double click on the correct report to open it for editing.
   

5. Locate the expense line(s) listed in the email error message.
   
   
6. Highlight the merchant name (if there is one) and delete it.
   
   
7. Using the mouse, select the merchant name from the drop down list.
   
   
8. Click the Enter button (for each line you change) on your Expense Report. If you do not click the Enter button on your Expense Report, the changes will not be saved and you will received another error message. Do not use the Enter key on your keyboard.
   
   
9. Select F ile from the menu bar and select S ave from the drop down list.
   
   
10. Close the report.
    
    
11. Select O nline from the menu bar and select S ubmit Expense Report from the drop down list.

The report should now submit successfully with the re-entered saved data.

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: jel 12/07/2002
Revised: dcb 07/15/2003
Reviewed: 08/04/2004