Document number: 27311

 

Symptom:
ERROR: An unknown error has occurred. Number=-1: Connect Failed! Either the password is invalid or the system is not reachable. If the problem persists please contact your system administrator.

Cause:
Application files conflicting during installation. This error may also be caused if the username/password combination are incorrect.

Resolution:

1. Log into the PeopleSoft Network.

2. Once you are connected to the network, log into Mobile Time and Expense (MTE). For more information, see Eureka! document 17302 — How to log into Mobile Time and Expense.

3. Using the menu bar, select Online.

4. Select Refresh Control Data.

5. If prompted, enter your password when prompted and click OK.

6. Select the check boxes for Refresh Control Data, Refresh Business Unit Data and Refresh Profile Data.

7. Click OK.

If the error message still exists:

1. Using the menu bar, select Online.

2. Select Refresh Control Data.

3. If prompted, enter your password and click OK.

4. Select the check boxes for Refresh Control Data and Refresh Profile Data.

5. Click OK.

6. Once the partial refresh is successful, you must complete a full refresh by selecting Online from the menu bar.

7. Select Refresh Control Data.

8. If prompted, enter your password when prompted and click OK.

9. Select the check box for Refresh Control Data.

10. Click the Select All button.

11. Click the OK button to perform a complete refresh.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: jel 11/22/2002
Revised: dcb 08/02/2004
Reviewed: 08/04/2004