Document number: 27303

 

Symptom:
Error message: MTE, Mobile Time and Expense, Refresh Control Data Failed, An unknown error has occurred. Number = 3021 No current record.

Cause:
This error message is caused by a failed Control data refresh session.

Resolution:

1. Log into the PeopleSoft Network.

2. Once you are connected to the network, log into Mobile Time and Expense (MTE). For more information, see Eureka! Document 17302 — How to log into Mobile Time and Expense.

3. Using the menu bar, select Online.

4. Select Refresh Control Data.

5. If prompted, enter your password when prompted and click OK.

6. Select the check boxes for Refresh Control Date, Refresh Business Unit Data and Refresh Profile Data.

7. Click OK.

If the error message still exists:

1. Using the menu bar, select Online.

2. Select Refresh Control Data.

3. If prompted, enter your password and click OK.

4. Select the check boxes for Refresh Control Date and Refresh Profile Data.

5. Click OK.

6. Once the partial refresh is successful, you must complete a full refresh by selecting Online from the menu bar.

7. Select Refresh Control Data.

8. If prompted, enter your password when prompted and click OK.

9. Select the check box for Refresh Control Data.

10. Click the Select All button.

11. Click the OK button to perform a complete refresh.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: jel 11/15/2002
Reviewed: 08/04/2004