Document number: 27210

 

 

If you receive the error message " FetchValue: row 16 not found in scroll level 1 (2,156) At EX_LINE_WRK.PB_ATTENDEES.SavePreChange PCPC:95 Statement:2", you will need to clear your Internet Explorer cache files and close all browser windows. The error message may vary by row number, scroll level or field name detail. Your current report can not be saved and all entries will have to be re-entered once the error message is cleared. Once you have cleared all your cache files you will be able to open a new browser window and begin the report process again.

To clear you internet cache, follow these steps:

1. In the Internet Explorer file menu, select Tools.

2. Select Internet Options... from the drop down menu.
   

• The Internet Options box will open to the General tab which is where you will be working.

3. In the Temporary Internet files section, click the Delete Files... button.

4. A pop up window will appear with the message "Delete all files in the Temporary Internet Files folder?" Click OK.

5. It is unnecessary to check the "Delete all offline content" box.

6. In the History section, click the Clear History button.

7. A pop up window will appear with the message "Delete all items in your History folder?" Click Yes.

8. Click OK to close the Internet Options window.

The memory and disk caches have now been cleared in Internet Explorer. You will need to launch a new browser window and begin your report entry again.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: jel 05/06/2002
Reviewed: 09/24/2004