Document number: 26072

 

Symptom:

The following error displays when trying to enter the Enterprise Webcast (Interwise) Communications Center: "Invalid user name or password."

Cause:

This error indicates that an account has not yet been created for the user.

Resolution:

To request an account be created , follow the steps in Eureka! document 16214 — How to obtain a user account for Enterprise Webcast (Interwise).

After creating an account, the user should be able to enter the Enterprise Webcast (Interwise) Communications Center successfully.

If you receive an internal server error, you may need to click the New user account link. To do this, follow the steps in Eureka! document 16214 — How to obtain a new user account for Enterprise Webcast (Interwise).

If the error persists, open a NorthStar ticket or contact Technical Support Operations for assistance.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: dcb 10/17/2002
Revised: jw 10/15/2004
Reviewed: 10/05/2004