ERROR: File does not exist (creating e-mail message)

ERROR: File does not exist (creating e-mail message)

Document number: 26058

The error message "File does not exist" appears when clicking the New Memo button in the Lotus Notes mail file when a signature file is no longer in the location specified in the mail preferences. The message will often appear when a user has received a machine upgrade or rebuild as the signature file was not restored to the same location. Also, if using Lotus Notes on multiple machines, and a signature is created from a file on the computer, be sure the file is on both machines in the same location. If it is not, the error message will also be received.

NOTE: Outgoing mail can be sent even if the error is received. Click OK and the memo form will appear so that a message can be created.

To resolve the error, deselect the option to automatically add a signature to an e-mail message or modify the path for the signature file so that it is correct.

Deselecting the option to automatically add a signature.

Modifying the path for the signature file.

Once one of the above resolutions has been done, the error message will no longer be received when creating a new message.

For information on adding signatures to e-mail messages, see Eureka! document 12048 — How to add a signature to mail messages in Lotus Notes.

If a signature file is automatically added to e-mail messages and it no longer exists in the path defined, the error will be received.

To deselect the option to automatically add a signature to an e-mail message:

Click the Tools button from the Inbox in the mail file.
Select Preferences... from the drop down list and click the Signature tab.
Click in the box to the left of "Automatically append a signature to the bottom of my outgoing mail messages" so that an "x" no longer appears.
Click OK.

The error message should no longer be received when creating a new e-mail message.

Click here to return to the beginning of this document.

If the signature file has been deleted or moved from the location specified, the error will be received when attempting to create a new e-mail message. This often occurs when a user has received a machine upgrade or has had a machine rebuilt.

To modify the path of the signature file:

Click the Tools button from the Inbox in the mail file.
Select Preferences... from the drop down list and click the Signature tab.
Click the Browse button.
Scroll to the location of the file to be used as the signature file and double click on it.
- The entire path to the file will now appear in the File: window.

Once the correct path to the signature file has been specified, the error message will no longer appear when creating a new message.

Click here to return to the beginning of this document.