ERROR: Unable to load frame's contents

ERROR: Unable to load frame's contents

Document number: 26049

The Lotus Notes error message "Unable to load frame's contents" when the Welcome Page is attempting to load is typically received when the mail file has been removed from the workspace or the bookmark link has become corrupt. The error will be received three times as each frame of the mail file tries to load - Inbox, Calendar and To Do list. Clicking the OK button each time the message appears allows the Notes client to eventually open.

To resolve the issue, the following should be verified or done:

The correct location is the active location.
Re-add the mail file to the workspace.
Mail server is specified with the complete hierarchical name - Office (Network) location only.

If the error message continues to appear when launching Notes after trying the above, contact Technical Support Operations for further assistance.

The location document is critical to Lotus Notes launching and functioning properly. If using an invalid or incorrect location document, error messages may be received or Notes may not function.

A mail file for the specific location being used must also be present on the workspace in order for the Welcome Page to load properly. When using the Office location, the mail file on the server will load and when using the Island location, the local mail file will load. If the file associated with the location used is no longer on the workspace or if the bookmark link has become corrupt, the error message will be received.

After Notes has launched and the error message has been cleared, check the current location by looking in the bottom right hand corner of the screen. If something other than Office or Island appears such as Home, Internet or Travel, the current location should be changed. To change the current location:

Select File from the menu bar.
Select Mobile from the drop down menu and select Choose Current Location... from the next drop down menu.
If connected to the network, single click on Office (Network). If working offline, single click on Island (Disconnected).
- NOTE: If connected to the network and using the Office (Network) location, verify that the document has the mail file listed with the complete hierarchical name. If it is not, errors can occur. For information on how to verify that the Office (Network) location document has the complete hierarchical server name listed, click here.
Click OK.

The correct location has now been selected.

After the location has been selected, confirm that the appropriate mail file for the location chosen is on the workspace. For information on how to confirm the mail file is on the workspace, click here.

Click here to return to the beginning of this document.

When connected to the network, the Office (Network) location document should be used. The server replica of the mail file should be on the workspace. To confirm the server replica of the mail file is on the workspace:

Select File from the menu bar.

Select Database from the drop down menu and select Open... from the next drop down menu.

Type the name of the mail server in the Server: window and press the {Enter} key.

Scroll in the Database: window until the Mail folder is visible and double click to open it.

Double click on the user's name to open the mail file.

The server replica of the mail file is on the workspace.

When disconnected from the network, the Island (Disconnected) location document should be used. The local replica of the mail file should be on the workspace. To confirm the local replica of the mail file is on the workspace:

Select File from the menu bar.

Select Database from the drop down menu and select Open... from the next drop down menu.

Type Local in the Server: window and press the {Enter} key.

Scroll in the Database: window until the local mail file visible and double click to open it.

Double click on the local mail file to open it.

The local replica of the mail file is on the workspace.

Once the correct location is being used and mail file associated with the location has been confirmed, the error message should no longer be received after closing Notes and re-launching it. If the error message continues to appear, contact Technical Support Operations for further assistance.

Click here to return to the beginning of this document.

To verify that the Office (Network) location document has the complete hierarchical server name listed:

Select File from the menu bar.
Select Mobile from the drop down menu and select Locations... from the next drop down menu.
Double click on the Office (Network) entry to open it.
Click the Edit Location button and click the Servers tab.
Type the complete hierarchical server name in the Home/mail server: field. It should appear exactly as it does in the user's Person document in the PeopleSoft Directory.
- For information on how to find the complete hierarchical server name in the PeopleSoft Directory, click here.
Click the Save and Close button once the complete name has been entered.

Click here to return to the beginning of this document.

To find the complete hierarchical server name:

Open the PeopleSoft Directory by clicking on the bookmark.
Open the People view by clicking on it.
Type the user's last name and open the person document by double-clicking on the name.
Click the Mail tab.
The complete hierarchical server name is listed in the Mail server: field.

The server name can be copied and pasted into the Office (Network) location document.

Click here to return to the beginning of this document.