ERROR: IE cannot open the Internet site https:... An error occurred in the secure channel support.

ERROR: IE cannot open the Internet site https:... An error occurred in the secure channel support.

Document number: 26042

If you are having difficulty accessing a secure web site or you are receiving the Internet Explorer error message " Internet Explorer cannot open the Internet site https://<web address>. An error occurred in the secure channel support." or if you are getting error messages relating to Active-X your application may not be configured properly. It seems to occur if you have installed the Microsoft Personal Web Server although it can occur if the Personal Web Server is not installed.

To resolve the error message:

Exit out of Internet Explorer if it is open.
Click the Start button.
Select Run... from the pop up menu.
Type regsvr32 rsabase.dll in the Open: field and click OK.
Re-launch Internet Explorer.
With Internet Explorer (IE) open, select Tools from the menu bar .
Select Internet Options ....
On the General Tab, delete the cache files by clicking on the Delete Files... button (you do not need to delete subscription).
Close IE, then reopen and try the site again.

You should no longer encounter the error message when trying to open the website or URL where you had previously received it. If that did not correct the error check your encryption strength. Open IE, click on Help then About Internet Explorer. If your encryption strength is not 128 bits, go to the link below and install the appropriate High Encryption Pack for your OS. http://www.microsoft.com/windows2000/downloads/recommended/encryption/default.asp If you have problems installing see Eureka! document 19025 — Can't install 128 bit encryption pack. If you have tried everything else you can try reinstalling the High Encryption Pack for your OS. http://www.microsoft.com/windows2000/downloads/recommended/encryption/default.asp even if it appears you have 128-bit encryption.

If you continue to encounter the error message try the troubleshooting steps outlined in document 19009 — Troubleshooting access to secure web sites.