Document number: 25067

 

The error The antivirus application installed on this machine is no longer supported by this program. Please upgrade to a newer version when running a AntiVirus Live Update is an indication that you do not have the latest version of the AntiVirus software installed on your machine. For instructions on checking the version of AntiVirus you are running, see Eureka! document 15980 — How to find out which version of AntiVirus is installed on your machine.

You must upgrade. Follow these steps:

1. Close out of all applications on your machine, except Lotus Notes.

2. In Lotus Notes, select the Databases icon, and then click on Software Library.
   • You may need to look in your databases folder for the Software library bookmark .

   • If you don't have the Software Library bookmark see Eureka! document 16250 — How to add the Software Library database link to Lotus Notes for instructions on installing the Software library bookmark.

3. Click on the Standard Software Package Installs icon.

4. Double-click on AntiVirus VirusScan for NT\Windows 2000 from the list of software.

5. Scroll down to the section labeled Installing Symantec Client Security 8.01.

6. Open that section by clicking on the small purple right-facing arrow.

7. Click on the button labeled Symantec Client Security 8.01.

The AntiVirus software upgrade should install on your machine. Your machine must be rebooted twice during the upgrade process.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: kcw 01/06/2003
Revised: kcw 12/17/2003
Reviewed: 09/16/2004