You cannot use CasePoint in Citrix for NorthStar. If you click on the CasePoint icon on the toolbar or from the Utility menu, you will get any of the following errors:
-
Error starting conversation with Casepoint. Make sure Casepoint is already started or is in the path (so Vantive can start it). If Casepoint is already started, try closing it down and restarting it.
-
Run-time error '429': ActiveX component can't create object.
-
Error: CPCreateConnection to \\ple-share-01\cbr\usc\rel
x\usc
yyy.cbs. Message: Invalid argument supplied to kernel.
-
Cannot Setup A Connection With the Casebase.
-
Error: CPGetLastCaseBaseItemNumber. Message: Invalid argument supplied to kernel.
-
Error modifying search string to Casepoint. Either reduce the search text or modify VANCBR.DLL and rebuild it.
At this point, there is no resolution for this problem.
As a workaround, you can use
Eureka! to research your issue. Click
here to go to
Eureka!
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2000
All rights reserved.
Created: kcw 09/29/2000
