Document number: 25038

 

If you receive the error This folder no longer exists while trying to access a folder in eReports ( Enterprise Reporting), you need to clear your cache in Internet Explorer. Follow these steps:

1. While in Internet Explorer, select View from the menu bar.

2. Select Internet Options ... from the drop down menu. 

   • The Internet Options box will open to the General tab.

3. In the Temporary Internet files section, click the Delete Files ... button.

4. A pop up window will appear with the message Delete all files in the Temporary Internet Files folder?

5. Check the Delete all offline content box.

6. Click OK.

7. It may take a short while for the process to complete. Once it's complete, click on OK to close the Internet Options screen.

8. Close Internet Explorer, relog onto eReports and try accessing the folder again.

 

The error should no longer appear.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2000 All rights reserved.
Created: kcw 06/02/2000
Reviewed: 09/07/2004