Document number: 25010

 

If you get the WinInstall error message Error creating temporary directory to unload P:\packages\apps6\...\...\*.nai: Diagnostic information: dwError=5(0x00000005) , you must delete the SSW*.tmp directory(ies) from your c:\temp directory. When you relog into the network, the error message should no longer appear.

Click on the operating system you are using below for step-by-step instructions on deleting the SSW*.tmp directory(ies)

WINDOWS NT 3.51
WINDOWS NT 4.0
WINDOWS 95

 

 

 

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WINDOWS NT 3.51

To delete the SSW*.tmp directory(ies) from your machine, follow these steps:

1. Click on File Manager by clicking on the icon the Main program group.

2. Navigate to the c:\temp folder and double-click on that folder.

3. At the top of the list of files, there may be listed at least one folder named SSW*.tmp, where " *" takes the place of any combination of characters. Folders are usually listed at the top of the window.

4. Highlight the SSW*.tmp folder and press the { Del} key.

5. When prompted to confirm the delete, click on Y es.

6. Scroll down through the c:\temp folder and repeat steps 4 and 5 to delete any remaining SSW*.tmp directories.

7. Close down the machine and log into the network again.

   • Go to Program Manager and click on the F ile menu. Then click on L ogoff... Then relog onto the network.

The error message should no longer appear.

 

 

  

Click here to go back to the beginning of this document.

 

 

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WINDOWS NT 4.0
WINDOWS 95

To delete the SSW*.tmp directory from your machine, follow these steps:

1. Start Windows Explorer by right-clicking on the Start menu and then choosing E xplore.

2. Navigate to the c:\temp folder and double-click on that folder.

3. At the top of the list of files, there may be listed at least one folder named SSW*.tmp, where " *" takes the place of any combination of characters. Depending on your settings in Explorer, folders are usually listed at the top of the window.

4. Highlight the SSW*.tmp folder and press the { Del} key.

5. When prompted to confirm the delete, click on Y es.

6. Scroll down through the c:\temp folder and repeat steps 4 and 5 to delete any remaining SSW*.tmp directories.

7. Close down the machine and log into the network again.

   • To close down and relog in, click on the Start menu. Then click on Sh u t Down.... Then choose C lose all programs and log on as a different user?

The error message should no longer appear.

 

 

Click here to go back to the beginning of this document.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 1998 All rights reserved.
Created: kcw 03/05/1998
Revised: kcw 11/17/1998