ERROR: OpenPrintJob 525: Unable to load report...
You are receiving the following error(s) when trying to print a NorthStar ticket from the client application:
OpenPrintJob 525: Unable to load report.
Cannot Open Print Job.
These errors indicate that your machine is using a previous version of Crystal Reports, or Crystal Reports is not installed on your machine. Crystal Reports version 7 is the standard application version for printing in the NorthStar client.
How to check if Crystal Reports is installed, or check what the current installed version is
Installing Crystal Reports 7.0 for PeopleSoft
How to check if Crystal Reports is installed, or what the current installed version is
Click on the Start menu, then on Programs.
If Crystal Reports is installed, it will appear in the list of programs, showing as Crystal Reports x.x [for PeopleSoft] (where x.x is the version number installed.
If Crystal Reports is not installed, there will not be any entry for Crystal Reports in the listing of programs. For instructions on installing Crystal Reports 7.0 for PeopleSoft, click here.
Click here to go back to the beginning of this document.
Install Crystal Reports 7.0 for PeopleSoft
To install Crystal Reports 7.0 for PeopleSoft, or upgrade to version 7.0, follow the steps below.
Open Lotus Notes, then open the Software Library by clicking the bookmark link.
If you don't have the Software Library bookmark see Eureka! document 16250 — How to add the Software Library database link to Lotus Notes.
Click the Standard Software Package Installs icon.
Scroll until you see the entry Crystal Reports for PeopleSoft and double-click on it to open it.
Click into the section Crystal Reports 7.0 for PeopleSoft. Read the instructions in that section.
Press the first button to install: "Crystal Reports 7.0 for PeopleSoft".
Click here to go back to the beginning of this document.
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003
All rights reserved.
Created: pmg 03/05/2003
Reviewed: 10/05/2004