Document number: 22204

 

The Vantive error message "The Research Agent result data is inconsistent with the database" occurs when the Research Agent has not successfully indexed or is in the process of indexing. The Research Agent moves a new index into production at approximately 7:00 a.m PST and it takes about one minute.

To resolve this error:

1. Exit the case.
2. Re-enter the case and try using the Research Agent again.

If the error message continues to be received after 15 minutes, the issue should be escalated to 2nd Level Support.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 1999 All rights reserved.
Created: dge 09/15/1997
Revised: pjb 08/27/1999