Document number: 22007

 

Symptom:
ERROR: The network may be down. Please check and try again
or
ERROR: Lost Connection to Sametime - 0x223. Please try again later.

Cause:
This error will occur when a Sametime host server has gone down or if the Sametime server configuration in your Sametime preferences is incorrect.

Resolution:
Sametime server is down: Log a NorthStar ticket or contact Technical Support Operations to inform them that the server is down.

Sametime server configuration is incorrect: Reset your Sametime host server.

For information on how to change the Sametime host server name, see Eureka! document 16109 — Host server names for Sametime Connect (Changing the host server name link).

The host server is defined by user location:

• AsiaPac, North and South America:  PSH-SAMETIME-01.PEOPLESOFT.COM: 

• Europe:  AMS-SAMETIME-01.PEOPLESOFT.COM

• Legacy JD Edwards and Denver based employees: DEN-SAMETIME-01.PEOPLESOFT.COM

If you continue receiving the error message after trying the steps above, contact Technical Support Operations so that they can assist you further or refer you to a Notes Administrator.

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: sak 10/18/2000
Revised: dcb 07/26/2004
Reviewed: 07/26/2004