Document number: 21082

 

If you receive the Microsoft Internet Explorer Message, " Please log in to the Interaction client before starting the CTI Integration" it is because you are required to log in to the Interaction Client before logging in to Customer1 to receive screen pops and make calls from the browser.

To correct this:

1. Press OK.
   
   
2. Log in to Interactive Intelligence Client.
   
   
3. Click on the CTI Console Link in the upper right corner of Customer1.
   
   
4. Make sure a CTI Connector browser window appears and verify that it states that you are connected to the correct server, with the correct phone number and user ID.

Note: This browser window must stay open in order to recive screen pop and to be able to make calls from the browser.

For further information, see Eureka! Document 11654 — Logging In to the CTI Connector Window.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: amq 10/09/2003
Reviewed: 8/10/04