Document number: 21078

 

If you receive Interaction Client Error: Make call failed. TsError = Station not reached when attempting to dial out from Interaction Client, please verify the following:

1. Check that the station id/phone number is correct in Interaction Client:
   
   Go to the ININ Client and select Configuration Tab, then Station ID.
   
   If you are working in a PeopleSoft office, the number should appear as the PeopleSoft PeopleNet internal phone number. This number consists of a 6, the three-digit prefix based on the regional office location, and the four-digit office extension. If you are working from outside a PeopleSoft office, the number should appear as 9 and the external number. If the number is not correct, you need to log out of ININ client and log in with the correct station id/phone number.
   
   North America Examples:
   62041234 (Denver)
   67741234 (Pleasanton)
   68261234 (Vancouver)
   68321234 (Teaneck)
   62721234 (Sao Paulo)
   
   Asia/Pacific Examples:
   67931234 (Sydney)
   68651234 (Tokyo)
   67461234 (Singapore)
   
   European Examples:
   66381234 (Amsterdam)
   67271234 (Paris)
   65661234 (London)
   
   For more information, see Eureka! Document 11358 — How to log in to the Interaction Client.
   
   
2. Check to be sure the phone in not in DND (Do not disturb).

This process should resolve the error. If not, please open a Northstar ticket.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: amq 07/31/2003
Revised: amq 08/11/2004
Reviewed: 8/16/04