Document number: 21077

 

 

If you receive Client A Error: Access is denied when logging into the Interaction Client, please verify the following:

1. Be sure you are logging into the Interaction Client with the correct user name. The user name for Interaction Client is the same as your NT login name. If you are a new user to Interaction Client, please contact your manager for access to the CTI/Interactive Intelligence system.
   
   For additional information please see Eureka! document 11648 — New user access to Interactive Intelligence.
   
   
2. Be sure that you are logging into the Interaction Client with the correct password. The default password is password. If you need to reset your password, please contact your manager.
   

For additional information, please see Eureka! document 11358 — How to log in to the Interaction Client.

This process should resolve the error. If not, please open a Northstar ticket.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: amq 07/31/2003
Reviewed: 8/10/04