Logging a Deal Review Service Ticket in NorthStar
To log a NorthStar Service Ticket for the Deal Review database, follow the steps below:
On the NorthStar main page, choose Log Service Ticket and verify that your information on the screen is correct.
Specify how you wish to be contacted, in the event the TSO analyst needs more information. The default contact method is by phone. If you are temporarily located in a location other than your normal office number, specify a number or email at which you may be reached in the appropriate field.
Click the Next icon at the bottom right of the screen.
From the types of tickets available, choose Software Applications.
Click the Next icon.
From the “What application are you using?” dropdown, select Customer1. Ignore the Eureka! “List of documents referencing Customer1 SMS issues.”
In the “What problem are you experiencing?” field, select the appropriate response, for example “I have an issue not listed above.”
Select the appropriate operating system and connection method.
Enter the Subject information. Include Deal Review in the subject information to ensure proper routing of the issue.
Enter a description. Include all relevant information such as Opportunity ID, Deal Review ID, Region information (for Routing Changes).
When you have entered all of the requested information, click the Finish button.
Once you are done, you can close Internet Explorer or click the Signoff link in the top right-hand corner of the NorthStar page.
Once you have submitted a request, it will be assigned to a NorthStar technician for follow up.
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003
All rights reserved.
Created: jw 12/16/2003