Document number: 18282

 

 

Symptom:

While user is hosting a meeting in Webex, the mouse pointer disappears.

Resolution:

Follow the steps below to adjust the display settings:

1. Click the Start menu.

2. Select Settings, then select Control Panel.

3. Double-click Display, then click the Settings tab.

4. Click the Advanced button, then select the Troubleshooting tab.

5. Adjust the Hardware acceleration to None, then click OK.

6. Click OK to exit the Display Properties window.

After you complete the Webex session, it is advised that you increase the hardware acceleration back to the original setting (Full).

If you need assistance or if the problem continues, contact Technical Support Operations or submit a NorthStar service ticket.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: jw 03/25/2004
Reviewed: 03/25/2004