Customer Connection homepage does not display OR Error: File Not Found
Symptoms
One of the following symptoms occurs when a user logs in to Planet PeopleSoft, then navigates to Communities > Customer/Partner Extranet (Customer Connection).
File Not Found page appears, then redirects to the login page. After user logs in, the wrong home page appears.
Resolution
If you are receiving the Page Not Found error, wait until you are redirected to the log in page, then log in.
Click the Log Out button in the top right of page to return to the PeopleSoft home page ( www.peoplesoft.com).
Click the Log In button again.
Enter your network user name and password, then click Enter.
The new Customer Connection portal home page should now display.
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003
All rights reserved.
Created: jw 04/04/2003
Revised: jw 04/07/2003